Digital is now and Italian flag

WIND Italy introduces Digital Home & Life

An evolution of WIND’s business, Digital Home & Life is an innovative concept to support new offerings and customer
relationships by bringing the “Internet of Things” to the WIND customer through a range of retail displays with
Internet-enabled consumer offerings.

The Digital Home & Life offering includes a selection of products to fully engage customers with their passions,
enhance the value of their free time, improve their lifestyles and stay connected to those they love.

Digital Home & Life has four categories:

  • Smartwatch: to readily access frequented information;
  • Wellness: to monitor health and manage fitness activities;
  • Music: to enjoy your favorite soundtrack anytime, anywhere; and
  • Smart Home: to have the latest hi-tech accessories for home automation.
Data is now and country flags

Algeria, Pakistan and Bangladesh successfully launch 3G

Djezzy launched 3G services in Algeria in July 2014 and has expanded services to 21 provinces across the country by the end of February 2015, including Algiers. Following the launch of various commercial bundles and handset promotions, data users grew 72% and mobile data revenue doubled year-over-year. In Pakistan, Mobilink launched 3G services in 31 cities and was the first operator to achieve 2 million 3G customers in the country. Banglalink launched 3G services in October 2013. At the end of 2014 Banglalink had the widest 3G network coverage in the country.

Interactiion is now and Kazakh flag

Beeline Kazakhstan continuously improves customer experience

The Virtual Assistant was launched to handle online inquiries through the Beeline Kazakhstan website. Using semantic analysis, the assistant receives a question or comment from a customer, attempts to recognize the main idea in the customer’s entry, and then chooses one of thousands of answer templates available within the system. The Virtual Assistant also offers the ability to provide a certain level of continuous, 24/7 support to customers, and serves as the front line before more complex inquiries are passed on to the live chat line. In launching the Virtual Assistant, Beeline Kazakhstan became the first local operator to use artificial intelligence in delivering and enhancing customer support service.